Complaint and Whistleblowing
Jasmine Technology Solution Public Company Limited and its subsidiaries (“the Company”) has a policy of Anti-Corruption Policy and strives to listen to complaints from all stakeholders either within or outside the organization in relation to good corporate governance and business code of conduct, corporate compliance or corruption reporting.
The Company will process complaints with transparency, honesty, and fairness equally including keeping personal information confidential and providing measures to protect the sincere complainants and relevant witnesses. This is to ensure that the Company’s operations are efficient and conform with the principle of good corporate governance policy.
The Company has established the whistleblowing framework as follows:
Subject Matter for Whistleblowing
- Seeing any acts of corruption involved with the Company either directly or indirectly, for example, seeing personnel giving or receiving bribery from government officers or the private sector.
- Seeing any violations of the Company’s regulations or any acts affecting the Company’s internal control system leads to doubt that such act may involve in corruption.
- Seeing any acts causing the Company to lose benefits and destroying its reputation.
- Seeing any violations of laws, morals, and the Business Code of Conduct.
Complaints can be submitted via the following channels:
- Audit and Corporate Governance Committee: Dr. Pavuth Sriaranyakul
Tel.: 0-2100-8300 press 7 E-mail: [email protected] - Whistleblower channel in the Company’s internet website: https://jts.co.th/contact-us/
- Mail to: Chairman of Audit and Corporate Governance Committee/Internal Audit
Jasmine Technology Solution Public Company Limited, No. 200 Moo 4, 9th Floor, Jasmine International Tower, Chaengwatana Road, Tambol Pakkret, Amphoe Pakkret, Nonthaburi
The Whistleblower must specify real name and surname, address, and telephone number or e-mail, including name of person or event to show faith and the intention to do harm or cause damage to others.
Complaints will be kept confidential and will be investigated, and solutions will be sought and reported to the Audit and Corporate Governance Committee.
Investigation Process and Penalties
- When receiving a disclosure from a whistle-blower, the Audit Committee shall filter out the information and investigate the truth. The President and executives may take part in the investigation according to the discretion of the Audit and Corporate Governance Committee.
- During the investigation, the Audit and Corporate Governance Committee may assign a representative (executive level) to periodically report the progress to the whistle-blower or the complainant.
- If the investigation reveals that the information or evidence leads to a belief that the accused has taken action on corruption, the Company shall provide the right for the accused to be informed of the allegation. The right for the accused to prove him/ herself innocent by finding additional information or evidence that he or she is not involved in any act of corruption being accused shall also be provided.
- If the accused has truly practiced corruption, such corruption shall be deemed as an action against the Anti-Corruption Policy and the Company’s Business Code of Conduct, hence, the accused shall be subject to penalties according to JTS Group disciplinary action. If such action on corruption is illegal, the wrongdoer may be penalized by laws.
The disciplinary penalty of the Company and the decision of the Audit and Corporate Governance Committee is considered to be final.
Protection of Whistle-Blowers
Whistleblowers are to be suitably protected by the Company. The Company will keep their complaints and information confidential. In the event that the Company is necessary to disclose their information, the Company will only disclose necessary information taken into account security and following damage to whistleblowers.